FAQ

General Questions

• When do I get the first review?

  The first review will be done within 48h. Some portals have a verification cycle that can take up to three working days. In the worst case, you will find the first review only after five working days online.

• Do I always get five stars?

  We research in advance in order to find suitable testers for you, who both fit you, your product, or your service locally, and from the get-go are good-willed and impartial.

• How long does it take to process my order?

  This depends on your initial situation, the size of your order, and your requests. If you buy larger packages from us or are a regular customer, we will give you real-time access to our platform so that you can follow what happens live.

• Will the reviews be permanent?

  Yes, they remain permanently on your profile. If a review is deleted for any reason, we will improve it.

• Will I receive an invoice?

  Selbstverständlich. Da wir in Zypern sitzen und über eine nachprüfbare UST-ID verfügen stellen wir Ihnen die Rechnung ohne MwSt., wenn Sie uns Ihre UST-ID in Ihrer Bestellung angeben. Ansonsten berechnen wir die zyprische MwSt. in Höhe von 19%, die Sie natürlich in Deutschland zurückerstattet bekommen.

• How can I pay?

  Sie können auf Rechnung, per Abbuchung oder mit Kreditkarte bezahlen.

• What distinguishes GoldStar Marketing from other companies?

  Zum einen sind wir eine echte Firma, die im Handelsregister von Zypern gelistet ist und über ein nachprüfbare UST-ID verfügt. Zum anderen haben wir in den letzten Jahren so viel Erfahrung gesammelt, dass wir Ihnen heute eine reibungslose und unproblematische Abwicklung inklusive Geld-zurück-Garantie anbieten können. Sie werden zufrieden sein.

• Who actually evaluates me?

  Since we came from the mystery shopping (test buying agency) industry, we have sufficient connections to experienced testers who will write your review in perfect English. At the moment our tester group consists of several thousand people who are able to evaluate your company fairly, and you will be very satisfied with our work.

• Is the valuation buying legal?

  In order to move on a legally secure ground, it is necessary to adhere to some rules. For example, the product testers/reviewers used must not be biased or bribed. It is therefore important to generate real and voluntarily given evaluations (§ 4 No. 3 UWG, § 6 Abs.1 No.1 TMG). Due to our reach and the large pool of reviewers, we can guarantee exactly this by providing you with regionally independent testers who evaluate your company fairly and independently.